How do I choose the payment method that matches me?
When selecting an ad for a business in the list of ads, please note that the payment method supported by the merchant matches your payment method, otherwise the transaction may not work properly.
What if no crypto is released after payment?
Digital assets corresponding to pending orders will be locked by our platform. Please proceed to transfer money and wait for the release.
If the digital assets are still not received in 15 minutes after completing the payment, you can click on "Appeal" and our customer support service will assist you.
Buyer already paid according to the status?
During the transaction, you can contact the other party through the chat box. After the order status is marked as “paid”, you can first check whether the funds have arrived. If you have not arrived, you can contact the other party by phone.
If the communication is fruitless, the other party clicks “paid” and you have not received the transfer from the other party. Click the “Appeal” button and our customer service team will help you.
Why Haven't I Received Digital Assets After Clicking "Paid"?
First, please double check that you have already paid.
Notice: OTC only provides the display of trading information, and the payment process is completed off our platform between you and the buyer/seller. In other words, it does not necessarily mean that once you click "I've paid", your funds will be automatically transferred from your bank account to the seller's account.
Then contact the seller and make sure that the seller has received your transfer.
Finally, if the seller has received but has not yet released coins, you can contact our Customer Service for appealing.
Why can't I do an OTC transaction?
In order to prevent abusing the rights of "Cancel transaction", when buyers cancel transactions frequently, they will not be able to buy more on that day (before 24:00 GMT+8).
The purchase function of the day will be limited if the total number of cancelled and overtime orders reaches 3.
If the seller did not bind or provide valid payment information, which lead the system cancel the order automatically, the buyer will be barred in that single day, or you could contact the customer service.