1. The TAG/Memo/Payment ID is not filled in when recharging
If you do not fill in the corresponding label when depositing the label currency (such as BNB, XLM, EOS, etc.), your deposit will not be credited to your account. You can contact us by clicking the online customer service icon at the bottom right of the official website. At the same time you need to provide the following information:
- Recharge currency name
- Recharge amount
- Recharge corresponding Txid
2. Charge the wrong currency to the ZT address:
In the process of user operation, the wrong address is charged, and generally no retrieval service is provided. In order to recover the serious losses of customers due to operational errors, ZT will help to recover them within the range of controllable costs.
Please describe in detail the situation of your recharge error, your ZT account and the currency, address, quantity, TxID (very important) of the wrong coin. Our customer service staff will promptly determine whether the retrieval requirements are met.
If it is possible to retrieve your wrongly charged coins, we need to install or upgrade the wallet software, export and import the private key, etc. Due to the huge labor cost, time cost and risk control cost, the whole process will take at least one month, and it may take longer. Please wait patiently.
3. Deposit to an address other than ZT:
If your coins are deposited to the wrong address, ZT will not be able to receive the corresponding blockchain assets. Due to the anonymity of the blockchain, it cannot help you to retrieve it. It is recommended that you find the owner of the corresponding address through other methods and negotiate to retrieve it.