OTC Trading Rules

Buyer responsibility

How to deal with

①The buyer (advertiser and non advertiser) cancels the order actively or the order is cancelled overtime

① If the buyer's user reaches 3 times on the same day, the system will limit the purchase function; if it is triggered for 2 consecutive days, the risk control system will limit the account.

② Failed to complete the payment within the time specified in the "advertisement" and click the "confirm payment" button

②The system will automatically cancel the order. If the payment has been made, please contact the platform customer service for processing.

③ The buyer fails to pay within 15 minutes after placing the order and does not reply to the seller's information.

③ It was complained twice in a row on the same day, and the system restricted the buyer's account.

④If the payment is not completed, click "I have paid" first, and then complete the payment

④ The seller has the right to choose to continue the transaction or refund the non transaction.

⑤ In case of non payment or non payment, click "I have paid"

⑤ The system will limit the buyer's account for 48 hours for two consecutive complaints on the same day.

⑥ Payment for payment account which is consistent with the real name of the platform account is not used (including: Bank, Alipay, WeChat account).

⑥ The seller has the right to refuse the transaction, and the buyer has been complained twice, and the system will limit the account.

⑦ The payment method of real-time receipt is not selected, so the seller cannot receive the payment for more than 1 hour.

(Tips: 17:00-9:00 for holidays or workdays, remittance of over 50 thousand of bank card payment is payable in batches. Do not use Alipay transfer card or WeChat transfer card).

⑦ The seller has the right to choose to continue the transaction or refund the non transaction.

For example, if the seller is the advertisement publisher and cannot contact the buyer within 15 minutes after the appeal, the appeal commissioner will cancel the order within the margin after verifying that the seller has not received the payment.

⑧ Buyer's payment, the seller's account can not verify the real name information (example: Alipay transfer bank card, WeChat transfer bank card, etc.)

⑧ The seller has the right to choose to continue the transaction or refund the non transaction. The system will limit the buyer's account for 2 consecutive complaints.

⑨ After the buyer pays, the seller cannot receive the payment within one hour.

(If the buyer has any doubt, the seller shall prove that the collection account number is normal in this period; for example, the seller can provide evidence such as receiving transfer from other payers at the same time)

⑨ The seller has the right to choose to continue the transaction or refund the non transaction.

For example, if the seller is the advertisement publisher and cannot contact the buyer within 15 minutes after the appeal, the appeal Commissioner will cancel the order within the margin after verifying that the seller has not received the payment.

⑩ Payment not according to the account shown in the seller's order (including the account bound by the order and the account provided by the seller in the order consistent with the real name of the bound account)

⑩ The seller has the right to refuse the transaction, and the buyer shall bear the risk of transferring the wrong amount.

⑪ When making payment, the following keywords shall be noted: "similar to digital currency, BTC, ZT", etc.

⑪ The seller has the right to choose to continue the transaction or refund the non transaction. If the seller's account is frozen as a result, it can be unfrozen before processing.

Buyer is not responsible

How to deal with

① After the buyer's real name transfer is completed and click "I have paid" for 15 minutes, the seller fails to release the currency.

① The buyer may choose to appeal, verify that the transfer is true and the buyer has no above responsibilities, and the buyer has the right to ask for refund and no transaction. (for example, if the seller refuses to coordinate, it will directly release to the buyer and restrict the seller's account.)

② Due to the failure of the advertiser to provide an effective collection method in time, the order is cancelled and the purchase function is restricted.

② The buyer can contact customer service to remove the restriction.

Notes:

1. Due to the above buyer's responsibility, the seller chooses to refuse the transaction, and the Seller shall complete the refund at the first time of handling the appeal without delay; if the seller's account is abnormal after the buyer's payment, the buyer cannot provide relevant proof to prove that the payment account is normal, the seller can complete the appeal within 96 hours.

2. for the buyer's Alipay payment, the seller will not be able to complete the release at the first time after the seller has received the payment and the funds are frozen in the seller's account for 24 hours. (please cooperate with the seller to complete the negotiation as soon as possible)

Seller responsibility

How to deal with

① When users sell digital assets, they do not carefully check the purchase price of the other party.

① The buyer is not responsible for the above, we will determine that the assets belong to the buyer.

② The payment account provided by the seller was abnormal and could not be received (there was no other record of successful receipt during that period, or no payment could be received for orders during that period, or payment could not be received for this account after testing).

② If the buyer has no such responsibility, the buyer has the right to choose to continue or refuse to conclude the transaction.

③The seller (not the advertiser) does not bind the effective collection information consistent with his real name or provide the buyer with the collection method inconsistent with the real name of the platform.

When the seller (non Advertiser) receives the payment through Alipay or WeChat, the name of the receiver and the name of the payee displayed on the order page of the two-dimensional code does not match the receipt of the account.

③ The system will limit the seller's account if the complaint reaches twice.

④ If the buyer's payment account information is inconsistent with the real name information of the platform, the transaction is not rejected.

④ In case of one complaint, the system directly restricts the seller's account.

⑤ The release is not completed within 15 minutes after the buyer clicks "I have paid" (without the buyer's responsibility).

⑤ The buyer has the right to choose to continue the transaction or ask for refund. The Seller shall complete the refund at the first time of handling the appeal without delay. (if the seller refuses to coordinate, we will release it directly to the buyer and freeze the seller's account.)

Seller has no responsibility

How to deal with

① The buyer has paid and failed to click "I have paid" in time, resulting in overtime cancellation of the order.

① The seller has the right to choose to continue the transaction or refund the non transaction. (for example, if the transaction is refused, the Seller shall return the original payment to the buyer.)

② The buyer did not receive the payment after clicking "I have paid" for 1 hour (the seller's collection account can receive other transfers in the same time period).

② The seller has the right to choose to continue the transaction or refund the non transaction.

For example, if the buyer is the advertisement publisher, the seller cannot be contacted 15 minutes after the appeal, and the payment is correct after verification. Within the scope of the deposit, the appeal Commissioner will determine that the assets belong to the buyer.